Customer-Centric Pivoting
Interview customers around moments of change: what triggered switching, what they hired instead, and what they considered acceptable trade-offs. Align your roadmap with their new success criteria to remain indispensable under new constraints.
Customer-Centric Pivoting
Economic swings reshape priorities—speed overtakes customization, transparency beats breadth, and risk mitigation outranks novelty. Update personas quarterly to reflect budget realities, approval gates, and emergent buying committees influencing the final decision.